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20:20 Mediation Ltd - Managing Director's Testimonial
“I have worked alongside Heather for a number of years in a local authority. She held a senior management position within the organisation and was well regarded. She is an excellent communicator on many levels, responding confidently in many challenging situations including dealing with complaints, managing staff performance, negotiating with other professionals and stakeholders, managing disciplinary investigations, chairing meetings, leading projects, and setting targets and objectives for the service. She is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional, her responses well considered and objectives diligently met” (Area Registered Services Manager, Local Authority)